"...then perhaps in the future, you should make other travel arrangements."

[the_vulture]

Well then, United Airlines, I shall, indeed, envdeavour to never use your airline EVER.

What has aroused my wrath? Please read evilpuppy 's account of some of the most appalling customer service I've ever heard about.

Comments

[iammystery-girl.livejournal.com]

I'm too tired to read it but I must say that it truly boggles the mind; especially in this time of recession where so many people are finding it difficult to make ends meet. My hairdresser of 30 yrs has had to let one of his girls go because he can't afford to pay her. Sad indeed.

I wonder what goes through their heads when they treat customers so badly?

[the-vulture.livejournal.com]

Well, I've been doing some reading into things, and there may have been some valid reasons for not assisting with the luggage in particular, as apparently United won't cover any of injury sustained by stewardesses from lifting objects, as they're not required to by union contract, but the way the situation was managed is just utter nonsense.

'Course, if I don't like it, my choices are... many actually, so, yeah, really dumb on United's part.